Credit Card Charges
Charges made to your credit card will be listed on your statement as "Remarkable
Systems, Inc." - proudly bringing you e-commerce solutions!
Credit card safety
Remarkable Systems®, Inc. (RSI) uses the latest technology to protect your
credit card information and does not release it to any outside organization.
We provide industry-standard Secure Sockets Layer (SSL) protocol with 128-bit
encryption to ensure the safety and security of data.
Exhibiting the effects of our security methods...
"In 1997, there were no reports of credit-card information stolen on the World
Wide Web during a transfer of information over a Secure Socket Layer (SSL) line,
the kind of line used by Netscape Navigator and Microsoft Explorer. There were
no slip-ups. None."
- Knight-Ridder News Service
RSI Privacy Guarantee
We will not rent or sell your name, address, email
address, credit card information or personal information to any third party
without your permission. However, we must cooperate fully should a situation
arise where we are required by law or legal process to provide information about
a customer.
Secure Transactions
RSI uses the latest encryption technology and other methods to protect your
credit card information. You can place your orders using Netscape's SSL
encryption (the Internet standard for secure transactions) or you can telephone
or fax your credit card information to us.
Billing for Monthly Subscription Services
ChildWatch®
Online Services (NON-CACFP)
FREE trials may be requested on our site. Upon making such a request, depending
on the trial type, certain information must be received and verified before your
account can be activated. Depending on the trial type, payment information
may be collected for 1) account verification, and 2) post-trial billing purposes.
Starting and including the day we provide you with account access information
via email, you have the number of requested days to review our web-based software
and determine whether the solution is right for your business.
Following this period, should you wish to retain the service, for those trial
types which have already gathered your payment information, no action is
required; billing is automatic. Otherwise, you may submit your payment
information using the link provided upon attempting to access your trial account
beyond the period granted.
While receiving our software service, you will be billed at your requested rate
every 30 days or until cancellation. Except for the first 30 days, we do not provide refunds, but will provide
service through any paid period as requested upon cancellation.
Accounts which have not been cancelled before the end of the trial period are
assumed that service continuance is desired and hence billing will begin
automatically at the rate chosen when the account was established by the
customer.
A "month" is defined as a 30-day period. Given that some months have more than
30 days, it is possible for your billing cycle to rotate around and be billed
twice in the same month (e.g. the 1st and 31st - 30 days apart). This is not an
error. There is not a set bill date or pro-rating which takes place. Instead,
billing takes place at the time of signup and reoccurs every 30 days, regardless
of the month in which that period falls next.
ChildWatch® is a month-to-month service and may be canceled at any time by
either party.
ChildWatch®
Online Services (CACFP)
Online policy & terms supplement contractual agreements and EULA (End-User
License Agreement). In the event of a confliction, contractual agreements
take precedence over online terms. Agreements are typically reserved
solely for multi-provider CACFP sponsors.
Software / Service Purchases
RSI offers
free trials or a trial period of each product or service. This allows our
customers to make an informed purchasing decision. As a result, this
avoids any need to offer refunds for purchases or payments made outside of any
money-back offer. Payments are final unless otherwise indicated. We feel this policy is consistent with the major software retailers
nationwide and is fair to both parties.
Changes to our Policy
Our Policy is intended to provide you with the safest and most secure shopping
experience possible. Since offerings and technologies change, we reserve the
right to change, modify, add or remove portions of our Privacy Policy at any
time without prior notice. If policy changes are substantial, we will notify our
customers via email. Please periodically review our Privacy Policy for changes.
If you have any questions, or would like further clarification, please contact
our Customer Service department.
Insufficient Funds and Returned e-Checks
We assess a $25 returned check fee if your bank does not honor payment. We
reserve the right to charge your overdue balance plus any and all fees to your
credit card or checking account that we maintain on file. To the fullest
extent of the law, RSI will prosecute those who make
purchases with no intention of paying.
We reserve the right to submit the names of non-paying customers to credit
bureaus and check systems. We reserve the right to assess these charges to
recoup the amount our bank charges to research the disputed charge. If you have
questions about a charge that has been processed by our company: Remarkable
Systems, Inc., please call us first. When placing an online transaction with
RSI, you authorize the charge by completing the sale. If you dispute this fee
and refuse to pay it by further disputing the charges or closing your credit
card / checking account, your purchasing privileges with us will be revoked and we may
forward the data to the proper authorities for collection and report it to all
check and credit report companies as a bad credit risk. We reserve the right to
amend, revise or otherwise update our Order Policy.
30-Day Money-Back Guarantee on Hardware
We guarantee your satisfaction with all hardware (e.g. touchscreen) that is
purchased from RSI. You may return any shipped item within 30 days of the
order date for a
full refund of the purchase price (minus shipping/handling charges). A 15%
restocking fee will apply to cancelled orders for hardware. Customer is
responsible for shipping costs from their end. Products must be in "like new" condition and be in their original
packaging. Returns should begin by contacting RSI as an RMA # must be
issued before returns will be accepted.
30-Day Money-Back Guarantee on Software Services
RSI strives for 100% customer satisfaction. Within the first 30 days of
service you may cancel your subscription and receive a full refund of your
subscription fee within 30 days of receiving notification. To cancel
simply call or email our supporet department. You will receive
confirmation of your request within 1 business day. Note that any
contractual terms (e.g. sponsorship agreements) take precedence over our online
policy.
Damaged or defective items
If you receive a damaged or defective item, at the manufacturer's decision, we
will promptly either send you a replacement or issue you a full refund after you
have returned the damaged or defective product. Likely, you will not be charged
any additional shipping or handling fees for replacement shipments.
Inventory availability and backorders
Should an item be backordered for any reason, we will promptly contact you about
your order and provide you with options to handle your order from that point.
If for any reason we determine that a backordered item is no longer available,
we will notify you immediately by email, cancel the item from your order and
delete the item from our catalog.
If you need to return a product you have purchased from RSI, please call our
Customer Service department at (800) 824-7741. If you have to leave a message,
be sure to include your name, item(s) you wish to return, the reason for the
return and your telephone number. A Customer Service representative will contact
you with instructions.
Store translation policy
In the event that any statement made in a translated version of the RSI Web site
conflicts with any statement made in the English version of the RSI Web site,
the statement made in the English version will prevail.
All warranties (where applicable) are provided by the manufacturer of the
respective item. RSI does not expressly state, claim or imply additional
warranties. All software and software services are provided "as is" and
RSI makes no other warranty, express or implied, and specifically disclaims the
implied warranties of merchantability and fitness for a particular purpose.